Return and claim management

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The procedure for managing returns and claims for goods purchased from do88 AB is described below.
You will also find a specification of claim times in the table below.

Claim times:

Link to DHL Express:
DHL Express

Claims to do88 AB may be submitted in the following ways:

• Website: Returns and claims
• Telephone: +46 (0)588 010 88
• E-mail: info@do88.se
• “My account” Log in using your user name and password on the website and select
                                 “Return” or “Claim”

1. Make a report directly to the shipping agent (in the event of visible damage).
2. Make a report to do88 AB.
3. Specify the order number and describe whether the case is in respect of a return or a claim.
   Describe the case.
4. Return/claim will be either approved or rejected buy do88 AB.
5. If a return is approved, send the items well-packaged to:
   do88 AB
   Skälbyvägen 14
   SE-155 35 NYKVARN
   SWEDEN